Privacy Policy

Last updated: 14 December 2025

AROOJ TRADING & TECH SOLUTIONS L.L.C. ("AROOJ", "we", "our", or "us") operates arooj.qa and related platforms. This Privacy Policy describes how we collect, process, and protect personal data in line with Qatar Law No. (13) of 2016 (Qatar PDP Law), the GDPR, and other applicable standards.

1. Information We Collect

We collect the data needed to respond to enquiries, run projects, and enhance arooj.qa:

• Identifiers: name, job title, company, email, phone number, and preferred language.
• Project inputs: briefs, references, technical requirements, and related documents you share.
• Usage data: site interactions, device characteristics, city/region, and referral sources. We aggregate analytics whenever possible.
• Support logs: diagnostic information captured during incident resolution or maintenance.

2. Lawful basis & use

We process personal data under the following legitimate foundations:

• Contractual necessity: onboarding projects, delivering services, and handling payments.
• Legitimate interests: safeguarding our platforms, improving user journeys, and reaching out about relevant services.
• Consent: for optional newsletters, non-essential cookies, and participation in case studies.
• Legal obligations: complying with Qatar PDP Law, anti-money laundering rules, and tax requirements.

3. Sharing & international transfers

We share data only with trusted partners who sign confidentiality and security commitments:

• Cloud infrastructure and productivity providers hosted in Qatar, the EU, or jurisdictions with adequate safeguards.
• Specialist partners for UX research, localization, or managed security services.
• Regulators, courts, or authorities when lawfully required.

When transfers cross borders, we rely on Standard Contractual Clauses or other recognised mechanisms under Qatar PDP Law and the GDPR.

4. Data retention

We keep data only as long as needed to fulfil the purposes described here. Commercial records are retained for at least ten (10) years under Qatari rules, while project archives and analytics data are anonymised or purged when they are no longer required.

5. Your rights

Subject to legal limitations, you may:

• Request access to the personal data we hold about you.
• Ask us to correct, delete, or restrict processing.
• Object to processing based on legitimate interests.
• Withdraw consent for optional activities.
• Request portability of your data in a structured, commonly used format.

Submit requests to info@arooj.qa. We aim to respond within 30 days.

6. Cookies & tracking technologies

Strictly necessary cookies keep the site secure, while functional and analytics cookies help us understand performance. Non-essential cookies are only set once you consent via the banner. See our Cookies Policy for full details.

7. Security

We follow rigorous security practices—encryption in transit and at rest, role-based access, vulnerability assessments, and formal incident response plans. Employees and contractors sign confidentiality agreements and receive ongoing privacy training.

8. Children

Our services are intended for corporate users. We do not knowingly collect data from persons under 18. If you believe a minor provided data, contact us and we will remove it.

9. Contact & Data Protection Officer

Questions, concerns, or complaints can be sent to info@arooj.qa. You may also notify our Compliance & Data Protection Officer at the Qatar Financial Centre, Doha.

10. Updates

We may update this Privacy Policy to reflect regulatory changes or service enhancements. Material changes are highlighted on this page with a new effective date.